Booking Management
Learn how Nexook's session cancellation and rescheduling policies work.
Session Cancellation & Rescheduling PolicyLearn about Nexook's policies for canceling or rescheduling sessions, including refund eligibility and timelines.
Managing Your Calendar and Availability | ExpertsLearn how to set up your availability, block off time, create buffer periods, and sync external calendars to effectively manage your Nexook schedule.
What to Do If You Can't Make a SessionUnderstand the cancellation process for experts, including how to properly cancel sessions, potential consequences, and best practices for avoiding future cancellations.
How to Book a Session - ClientsStep-by-step guide to finding experts, booking sessions, completing payment, and preparing for your appointment on the Nexook platform.
Rescheduling a Session as a ClientLearn how to reschedule your session, understanding the 24-hour policy, one-time free reschedule benefit, and what to do if you miss the reschedule window.
Cancelling a Session as a ClientComplete guide to canceling sessions, including refund eligibility (80% if 24+ hours before), the cancellation process, and refund timeline information.
Session Rules and EtiquetteGuidelines for professional conduct during sessions, including preparation, punctuality, communication standards, confidentiality requirements, and prohibited behaviors.
Session Recording Consent ProcessInstructions for properly obtaining and documenting consent before recording sessions, with template language and guidance on legal considerations.