To ensure a productive and respectful experience for everyone on Nexook, we've established the following rules and etiquette guidelines for sessions. These apply to both experts and clients.
Before the Session
Preparation
Test your equipment (camera, microphone, internet connection) before the session
Find a quiet, private space with minimal background noise and distractions
Have any necessary materials or resources ready
If documents were shared in advance, review them before the session
Punctuality
Log in 2 minutes before the scheduled start time
A 10-minute grace period applies from the scheduled start time
During the Session
Professional Conduct
Dress appropriately for a professional meeting
Maintain a neutral background free of distracting or inappropriate elements
Stay engaged and focused during the entire session
Show respect through active listening and appropriate responses
Address any disagreements professionally and constructively
Communication Standards
Speak clearly and at an appropriate volume
Allow the other person to finish speaking before responding
Use professional language and avoid obscenities
Be mindful of tone and nonverbal communication
Technical Considerations
Keep your microphone muted when not speaking to minimize background noise
If you experience technical difficulties, communicate the issue promptly
Have a backup plan (phone number, alternative platform) in case of severe technical issues
Recording Prohibition
Sessions must NOT be recorded without explicit consent from all participants.
If recording is desired:
Request permission explicitly before starting any recording
Clearly state the purpose of the recording
Explain how the recording will be used and stored
Only proceed with recording after receiving verbal or written consent
Stop recording immediately if requested by any participant
Unauthorized recording of sessions violates our Terms and Conditions and may have legal consequences.
Confidentiality
Information shared during sessions should be treated as confidential
Do not share or discuss session content with third parties without permission
Experts should adhere to professional standards of confidentiality relevant to their field
Prohibited Content and Behavior
The following are strictly prohibited during Nexook sessions:
Harassment or discriminatory comments
Sexually explicit content or inappropriate advances
Sharing illegal content or promoting illegal activities
Attempting to take the professional relationship off-platform
Soliciting or sharing contact information to circumvent the Nexook platform
Marketing unrelated services or products
After the Session
Follow-up
Experts should provide any promised follow-up materials in a timely manner
Clients should complete the review process within the 48-hour window
Both parties should use the Nexook messaging system for any post-session communication
Dispute Resolution
If issues arise during or after the session, first attempt to resolve them directly
For unresolved issues, contact support@nexook.com with the subject line "Session Dispute".
Include your session ID and a clear description of the concern
Reporting Violations
If you experience behavior that violates these guidelines:
Document the incident
Contact support@nexook.com immediately
Include "Rule Violation Report" in the subject line
Provide the session ID and details about the violation
Nexook takes all reports seriously and will investigate each claim thoroughly.
Thank you for helping maintain a professional and respectful environment on Nexook. These guidelines ensure a positive experience for our entire community.