Plans change, and we understand that you might occasionally need to reschedule a session. This guide explains how to reschedule a session on Nexook and the policies that apply.
Rescheduling Policy Overview
Clients may reschedule a session once at no additional cost
Rescheduling requests must be made at least 24 hours before the originally scheduled session time
After the 24-hour cutoff, rescheduling is not allowed, and the standard Session Cancellation and Rescheduling Policy applies
The new session time must be selected from the expert's available time slots
How to Reschedule a Session
Log in to your Nexook account
Navigate to your Bookings
Click on "Bookings" in the main navigation menu
Select the "Upcoming" tab to view your scheduled sessions
Select the session to reschedule
Find the session you need to change
Click on the session to view its details
Initiate rescheduling
Click the "Reschedule" button on the session details page
If the button is grayed out, you may be within the 24-hour cutoff period
Select a new time
Browse the expert's availability calendar
Choose a new date and time slot that works for you
Confirm your changes
Review the new session details
Click "Confirm Reschedule" to finalize the change
Receive confirmation
You'll see a success message on screen
You'll receive an email confirming your rescheduled session
The expert will be notified of the change
Important Timing Considerations
More than 24 hours before the session: You can reschedule once at no cost
Less than 24 hours before the session: Rescheduling is not available; cancellation policy applies
After using your one free reschedule: Any further changes will be treated as a cancellation and new booking
Rescheduling Limitations
You can only reschedule each session once
The new time must be within the expert's available slots
You cannot change the session duration when rescheduling
You cannot change to a different expert when rescheduling
If You Can't Reschedule Online
If you're having trouble rescheduling through the platform:
Contact support@nexook.com with your session ID
Include "Session Rescheduling Request" in the subject line
Provide your preferred new date and time options
Our support team will assist you as soon as possible
Rescheduling vs. Cancellation
If you're outside the reschedule window (less than 24 hours before the session) or have already used your one-time reschedule:
Consider whether cancellation is necessary (see our Session Cancellation and Rescheduling Policy)
Be aware that cancellations less than 24 hours before the session do not qualify for refunds
Need further assistance with rescheduling? Contact our support team at support@nexook.com.