Getting Started with Payments
Before you can receive payments for your services on Nexook, you need to set up your payment collection settings. This guide will walk you through the process step by step.
Connect Your Bank Account
Navigate to Earnings
Log in to your Nexook expert account
Click "Earnings" in the main navigation menu
Click "Set up payout method"
Click on "+Add Payout method"
Account details
Select your "Billing Country" from the dropdown. This should reflect where your bank account is located.
Under "How would you like to get paid?" select your preferred option and click "Continue".
Next you'll have to select your account type: "Personal" or "Business"
For a "Personal" account, you'll need to submit the account holder's:
First Name
Last Name
For a "Business" account, you'll need to submit:
Company Name
Enter your banking information:
Account holder name (exactly as it appears on your bank account)
Bank routing number (US) or equivalent
Account number
Bank account type (checking or savings)
Click "Continue" to complete the process
Bank account information
Select whether this is a checking or a saving account
Add your bank information details and click "Save"
Setting Your Rates
Access Rate Settings
From your expert dashboard, go to "Settings" > "Services"
Click "Edit" next to "Session Rates"
Configure Your Pricing
Set your rate per session duration (30 min, 45 min, 60 min, etc.)
Determine whether to offer discounted rates for package bookings
Choose whether to offer a free introductory session
Click "Save" to update your rates
Pricing Best Practices
Research market rates for your expertise and geographic region
Consider your experience level and credentials
Factor in the Nexook transaction fee (5% for Premium Plan, 10% for Basic Plan)
Periodically review and adjust your rates as needed
Understanding Transaction Fees
Nexook charges a transaction fee on all payments:
Premium Plan: 5% transaction fee
Basic Plan: 10% transaction fee
This means:
If you charge $100 on a Premium Plan, you'll receive $95
If you charge $100 on a Basic Plan, you'll receive $90
These fees cover payment processing, platform maintenance, and support services.
Setting Up Tax Information
Understanding Tax Responsibilities
Nexook is not responsible for withholding taxes on your behalf
You are responsible for reporting income and paying applicable taxes
Consult with a tax professional to understand your specific obligations
Getting Paid
After completing sessions:
Funds are released to your Nexook balance after the session is completed
Transaction fees are automatically deducted
Your available balance can be withdrawn to your connected bank account
Withdrawals are processed according to the schedule in Requesting Withdrawals
Payment Security
To maintain the security of your payment information:
Never share your banking details via email or messaging
Use a strong, unique password for your Nexook account
Report any suspicious activity immediately to support@nexook.com
Troubleshooting Payment Setup
If you encounter issues setting up your payment collection:
Ensure all banking information is entered correctly
Verify that your bank account is active and can receive deposits
Check that you've completed all verification steps
For persistent issues, contact support@nexook.com
For additional help with payment setup, contact our support team at support@nexook.com.