Your Nexook Earnings Dashboard
The Earnings Dashboard is your central hub for monitoring your earnings on Nexook. This guide explains how to understand and manage your financial information.
Types of Balances
Your Nexook account has different balance categories:
Available Balance: Funds that are available for immediate withdrawal
Pending Balance: Earnings from recently completed sessions that are still in the processing period
Reserved Balance: Funds held temporarily for potential refunds or disputes
Total Balance: The sum of all your balances (Available + Pending + Reserved)
How Funds Move Through Your Account
Understanding the lifecycle of payments helps you manage your earnings:
Session Completion: When a session ends, payment moves from the client to your Pending Balance
Pending Period: Funds remain in Pending status for 24 hours to allow for any potential issues to be resolved
Available Status: After the pending period, funds move to your Available Balance
Withdrawal: You can request to transfer your Available Balance to your bank account
Understanding Fees and Deductions
All transaction fees are automatically calculated and deducted:
Premium Plan: 5% transaction fee
Basic Plan: 10% transaction fee
Your transaction history will clearly show:
Gross payment amount from client
Transaction fee deducted
Net amount added to your balance
Handling Refunds and Disputes
When refunds occur:
If a client cancels 24+ hours before a session:
Client receives 80% refund
You receive 20% minus platform fees
This appears as a partial payment in your transaction history
If a client cancels less than 24 hours before a session:
No refund is issued to the client
You receive the full payment minus platform fees
This appears as a regular payment in your transaction history
If you cancel a session:
Client receives 100% refund
The cancellation fee is deducted from your balance
This appears as a debit in your transaction history
Tax Considerations
All earnings should be reported according to your local tax laws
Nexook does not withhold taxes from your payments
Consider consulting with a tax professional regarding your specific situation
Financial Account Security
To protect your earnings:
Use a strong, unique password
Monitor your transaction history regularly
Report any unauthorized or suspicious activity immediately
For questions about your balance or earnings, please contact support@nexook.com.